Customer Delight: Dyson Cordless Vacuum's Exceptional Service Leaves User Amazed
Wed, 05 Jun 2024
In today's fast-paced world, excellent customer service is hard to come by. But one user's experience with Dyson cordless vacuum has left them truly impressed. The user purchased the device in April 2021 and has been using it extensively for three years now.
Recently, their vacuum started sputtering in bursts, leading them to seek help from the manufacturer. The service person promptly attended to their call, taking the time to register the machine as they had not done so previously due to lockdown restrictions.
I want to share a customer delight story.
— Dr Nandita Iyer (@saffrontrail) June 5, 2024
We bought the Dyson cordless vacuum in April 2021 during lockdown. Having a dog that sheds a lot made it a no brainer to purchase it.
We’ve been using it extensively for 3 years now. Last week the vacuum started sputtering in bursts. I… pic.twitter.com/boU3UzVnOC
The agent then guided the user through a video call, explaining possible causes of the issue and providing tips on how to clean the filters. After 24 hours, the agent followed up with another call to ensure the problem was resolved.
However, the issue persisted, leading the service person to investigate further. It turned out that a small wad of paper had blocked the sucking attachment, causing the machine to malfunction. The agent immediately offered to send a new attachment for free, despite the user having managed to unblock the older one with a thin skewer.
Published by Chronicles Of India. Scroll down to read more
